Return & Exchange


1. Exchange

It is possible for you to exchange the item(s) in 7 days. You can ship it to our warehouse. After we received the original package, we will send you another fit one. The whole process might take some time and cost of returning-shipping fee.

2. Return condition:

(1)Product issues

For all orders,if there is no quality problem, we do not offer return service, please understand.

(2). Item out of stock

If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

Please don't make returns directly to the address on the package received.

In case you have any query.please get in touch with our contact us: vivimarks2@gmail.com

3. Refund
  • Refund (shipping cost is not included) Return requests will only be acceptable in 7 days after order received.
  •  If you have a minute to share your positive or negative feedback for the quality, logistics and service we provided, we would highly appreciate it. It is vital for us to move forward in terms of products and service in the following days.
  • If you have any query, you can contact us: vivimarks2@gmail.com